CQC Update 09/06/16
You may be aware that CQC carried out their routine inspection at Gladstone Medical Centre on 11th February 2016. They have now published their report on their website. The report has also been published on ECHO newspaper. The partners at Gladstone Medical Centre refute CQC comments and their conclusion. Eventhough, the comments are mainly management issues e.g. policies etc, let us assure you that our partners will continue to provide very high quality clinical care which they have in the past and been rewarded with numerous awards. The policies the CQC could not find are now updated. Please see below Dr. M Salahuddin's response to the Editor of ECHO
Thank you for giving us, the Gladstone Medical Centre, Rockeferry the opportunity to comment on the CQC Inspection Report.
The Gladstone Medical Centre in Rock Ferry, Wirral (one of the most deprived area in the country) was established in 1920. It started as a small consulting room in an end terraced house. Over the past 40 years it has transformed into a Medical Centre offering a wide range of clinical and associated services, with an in-house pharmacy. We are proud of the care that we have provided for the local community, which is one of the most economically and socially deprived in the country. We have received multiple local, regional and national awards ((23 in the past 18 years, probably a record in itself) and have received complimentary appraisals and reviews when inspected, including by the CQC.
We are grateful for the support we have been given, by the local NHS and by our MP, RH Frank Field, who has been a powerful and influential supporter and guide in all those years.
I hope you can now begin to understand why this most recent CQC report came as such a shock to us all. Not only that, but we have serious concerns about the way the report was prepared, and the attitude and approach of the CQC inspectors when they attended. When we received the draft report, we were astonished to read numerous factual inaccuracies and errors about the practice, some of which were so obvious we wondered how they could have made those errors in the first place. The CQC then came to conclusions based upon those erroneous assumptions and “facts”. We prepared a response to the CQC, where we set out our detailed reasons why we disagreed with the report. In its response the CQC admitted that its original report was riddled with errors, and dealt with some of the points that we made and ignored the rest. We were given no proper explanation as to how the CQC arrived at these false facts – let alone an apology for making them in the first place. There are still many examples of incorrect or incomplete information in the CQC report which we have brought to their attention and which they have wholly failed to answer.
The CQC report was so damning that other agencies namely the NHS England (Cheshire and Merseyside Area Team) and Health Education North West, inspected the surgery,following the CQC inspection. None of the bodies came to the same conclusion as the CQC report. In fact, NHS England reported on some specific areas of commendations about the Practice which the CQC completely ignored despite our protests. Infact NHS England found the clinical care provided to the patients as according to the contractual requirements.
We do not know why the CQC has acted in this way. The surgery’s own staff were so upset and distressed about some of the false allegations that the CQC made against them that they submitted their own witness statements about the conduct and approach of the inspectors. Although, the morale of the staff and doctors are our concern, Ourmain concern is for the patients of the Gladstone Medical Centre, who will doubtless be distressed at the CQC’s report, and for no good reason.
We are following all appropriate legal steps in respect of the CQC to protect the good name and standing of the Gladstone Medical Centre and its staff
We have an enthusiastic Patient Participation Group, which has always supported and provided feedback in improving patient care. They have also notified us that they were interviewed by the CQC and they have also confirmed our excellence in service.
We would therefore request you, that if you are to publish any aspect of this CQC report, to ensure that you provide a fair and balanced account of what happened. The Senior Partner, Dr Salahuddin, will be happy to answer any specific points or queries you may have.
The Gladstone Medical Centre.
We are very glad from the continuous support from our PPG Group.
Please also see the response from our patient participation group.
'I have been a patient at Gladstone Medical Centre since 1968.
That fact alone should be an indication of the Practice's ability to provide patient satisfaction.
In 48 years I have never been told I could not spend longer than 15 minutes with the Practice nurse. It would be true to say that because of the efficiency of the Practice nurse I cannot recall a situation in which I needed more than fifteen minutes with her.
It is in any case ironic that our Government, which insists on my GP limiting his time with a patient to ten minutes, should employ an inspection organisation which finds fault with an arrangement I never knew existed.
I have never witnessed any incident of either a child or a vulnerable adult being at threat. I have seen a patient, under the influence of 'substances', threatening the Staff.
It is patently obvious to anybody using the Practice that things like records and prescription pads, both of which are mentioned in the report, are not easily accessible except to those authorised to use them.
As Chair of the Patient Participation Group, I, along with my colleagues on the committee, have seen the conclusions of the subsequent NHS Inspection, which not only challenges, but on almost every point, refutes the CQC claims.
As a BSI trained, and much-practised, auditor, I would challenge some of the methods used by the inspection team, to the extent that, were I their employer, I would think twice about the validity of the results.
Gladstone Medical Centre
We would like to welcome you to the Gladstone Medical Centre Website. Gladstone Medical Centre is an innovative, award winning, one of the oldest established practices in Rock Ferry. The surgery dates back to late 1920s and it has gone through various transformations to become an excellent medical centre it is today. We hope you will quickly benefit from the user-friendly layout of our new website and its wealth of information about healthcare services we provide. You will be able to find out when we open and what to do when we’re not; and you will do all of these from the comfort of your own home!
You may be aware that from April all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.
All patients, including children have been allocated a named, accountable GP. In our practice this is denoted by your "Usual GP".
The Usual GP takes on responsibility for your overall care at the practice.
You will be informed of your Usual GP when you register, however you can also check who your Usual GP is at any time by asking any member of staff.
Patients have been allocated a Usual GP. Reasonable efforts will be made to accommodate a change of Usual GP at your request.
Patients can and should feel free to choose to see any GP or nurse in the practice. However seeing your Usual GP in preference to others will improve your continuity of care.
Patient Access lets you use the online services of your local practice. These may include arranging appointments, repeat medication, secure messages, medical record and updating your details. For further details please contact the reception
GP Net Earnings
‘All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients in each practice.
The average pay for GPs working at this practice in the last financial year was £51,929 before tax and National Insurance.
This is for 4 GPs who worked in the practice for more than six months.’
NHS 111 Launch
If you require urgent medical assistance that cannot wait until the surgery re-opens, please call 1 1 1.
Calls to the NHS 111 service are free from both landlines and mobiles.
If you have a life threatening medical emergency please dial 999. The surgery Telephone lines will be available again from 8 o’clock on the following morning.
The GP Patient Survey has been designed to give patients the opportunity to comment on their experience of their GP practice. The survey asks about your experiences at Gladstone Medical Centre.
Replies to the survey will help us to understand where improvements are needed. This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients. Please click the below icon to provide your feedback
ALMOST 95% OF OUR PATIENTS GET SAME DAY APPOINTMENTS OR DAY OF THEIR CHOICE.....
We strive to ensure that every patient gets same day appointments or day of their choice. This year our statistics reveal that we have been successful in coming closer to the target. We will continue to provide quality care service to our patients - which is our utmost priority.
How would you rate your experience at our surgery?
- 88% of our patients have marked Extremeley Likely or likely
This practice participates in the Wirral Prescribing Incentive Scheme. This scheme aims to increase the quality and cost effectiveness of Prescribing.
Think Pharmacy is a Minor Ailment Service, makes it easy for you and your family to get advice and treatment for your health concerns at a time that suits you. All local pharmacies signed up to the service can offer support, advice and treatment for the following conditions:
Oral Thrush in babies
This is an NHS service which is provided free of charge for people who get free prescriptions and for no more than a prescription charge if you pay.
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone
This information along with your postcode and NHS number but NOT your name, are sent to a secure system where it can be linked with other health information.
YOU HAVE A CHOICE. If you are happy for your information to be used in this way you do not have to do anything. If you wish to prevent this from happening, please pick up a leaflet at reception which includes an opt out form.
One Click Away
Convenience doesn't stop there. You can now access a number of services online. Ordering a repeat prescription, Online book/cancel your appointments or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.
Health and Happiness
Our team is dedicated to your continued good health; and we will approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.
(Site updated 11/07/2016)